As the operator of www.closetcradle.com, THE HANGER COMPANY NZ LIMITED provides this statement to clarify our internal business structure, supply chain integrity, and logistics framework. Our operations are fully compliant with New Zealand commercial regulations and European consumer protection standards.
1. Direct Inventory Ownership Model
Closetcradle operates under a traditional retail ownership model. We hold full legal and physical title to every item listed on our website prior to its sale. Our business does not involve the facilitation of orders through third-party retail platforms or external fulfilment agents; we are the primary party in every transaction, maintaining total control over our tangible assets.
2. Supply Chain and Production Oversight
We maintain a closed-loop supply chain for our garment racking products. Our items are manufactured directly within our own production facilities where we oversee the entire transition from raw materials to the finished Closetcradle-branded goods. This hands-on approach ensures that our products meet strict quality benchmarks and safety regulations required for the European market before they are accepted into our facility.
3. Dedicated Facility Management
Our company manages its physical operations from a centralised administrative and logistics hub located at 16 Charlies Way, Frankton, Hamilton 3204, New Zealand. This facility serves as the exclusive point of storage for our product range. By centralising our physical assets within our own premises, we eliminate the risks associated with stock unavailability and ensure that every item displayed online is ready for immediate dispatch.
4. Internal Team Operations
All logistical activities, including quality inspections, protective packaging, and dispatch, are executed directly by our internal team. We do not outsource our core operations to third-party logistics (3PL) providers. This direct management allows us to maintain a high level of accountability and ensures that the shipping standards promised to our European customers are consistently met by staff who are directly employed by THE HANGER COMPANY NZ LIMITED.
5. Standardised Dispatch and Fulfilment Protocol
Our internalised workflow is designed for precision and rapid response. Once an order is confirmed on www.closetcradle.com, our on-site team follows a rigorous fulfilment protocol:
Order Processing: 1–2 business days (includes picking, internal quality audit, and secure packaging).
Origin of Shipment: All parcels are dispatched directly from our New Zealand facility.
Transit Times: We utilise tracked international couriers to deliver to European customers within 7-15 business days.
By maintaining full control over the lifecycle of our products—from the production phase to the final handover to the carrier—we provide a transparent, reliable, and low-risk shopping experience.
Corporate Credentials
Company Name: THE HANGER COMPANY NZ LIMITED
Registration Number: 8224081 / 9429049600414
Registered Office: 16 Charlies Way, Frankton, Hamilton 3204, New Zealand
Official Website: www.closetcradle.com
Contact Email: clothesrack@closetcradle.com
Telephone: +64 800282758
