1. Which payment methods do you accept?
We facilitate a professional and secure checkout experience. Payments are accepted via major credit and debit cards, including Visa, Mastercard, and American Express. Furthermore, we support integrated digital wallets such as Apple Pay and Google Pay. All transactions are processed through industry-standard encrypted channels to ensure data integrity and payment confidentiality.
2. Where do you ship to and what are the delivery timeframes?
Closetcradle provides dedicated service to the European market. All consignments are dispatched from our administrative and distribution hub in Hamilton, New Zealand.
Order Processing: 1–2 business days.
Estimated Delivery: Standard international transit typically requires 7–15 business days following dispatch.
Please Note: Delivery windows are estimates. International consignments may be subject to local import duties, taxes, or customs fees. These charges are the sole responsibility of the recipient and are not included in the purchase price.
3. How can I track my order?
We ensure full visibility for every purchase. Once your order has been prepared for dispatch, an automated notification containing a unique tracking reference will be sent to your registered email address. This allows you to monitor your parcel’s progress as it moves through international transit hubs to your final delivery address.
4. What happens if my delivery is delayed?
While we strive for timely arrivals, international transit can occasionally be affected by external factors beyond our immediate control, such as customs processing or local postal service schedules. If your order has not arrived within the estimated timeframe, please contact our support team. We will liaise with the carrier to investigate the status of your consignment and provide a prompt update.
5. What is your return policy for European customers?
In strict accordance with European Union and United Kingdom consumer protection regulations, customers are entitled to a 14-day Right of Withdrawal. You may request a return for any reason within 14 days of receiving your goods.
To qualify for a refund:
Items must be returned in their original, unused, and merchantable condition.
The customer is responsible for all return shipping costs and ensuring the parcel reaches us securely.
Refunds will be processed to the original payment method within 14 days of our facility receiving and verifying the returned items.
6. What should I do if my items arrive damaged or defective?
Closetcradle maintains rigorous quality inspections. However, if an item is found to be compromised upon arrival, please notify our team via email within 48 hours of receipt. To assist our assessment, kindly provide clear photographic evidence of the issue. Once verified, we will arrange for a replacement or a refund in accordance with your statutory rights.
7. How can I contact customer service?
For enquiries regarding our products or an existing order, please contact our administrative office:
Email: clothesrack@closetcradle.com
Telephone: +64 800282758
Business Address: THE HANGER COMPANY NZ LIMITED, Care of Desmond Blair, 16 Charlies Way, Frankton, Hamilton 3204, New Zealand.
Company Registration (NZ): 8224081 / 9429049600414