Welcome to Closetcradle. We are committed to providing a professional and reliable delivery service for our premium garment organisation products. This Shipping Policy outlines the procedures and timelines associated with the transit of your orders from our facility to your designated address.

  1. General Information
    All orders are processed and dispatched by THE HANGER COMPANY NZ LIMITED, a registered entity in New Zealand (Registration No: 8224081 / 9429049600414). We primary serve our valued clientele within the European region.
  2. Dispatch and Origin
    To maintain the highest standards of quality control and operational efficiency, all products are shipped directly from our dedicated premises in New Zealand:

Dispatch Address:
Care of Desmond Blair, 16 Charlies Way, Frankton, Hamilton 3204, New Zealand

  1. Processing and Delivery Timelines
    We strive to ensure your order reaches you in a timely manner through our collaboration with reputable international logistics partners, including DHL, FedEx, and UPS Priority services.

Order Processing: Most orders are prepared for dispatch within 1–2 business days following the confirmation of your purchase.

Estimated Delivery Time: Once dispatched, orders to Europe generally arrive within 7–15 business days. Please note that these timeframes are estimates based on standard transit conditions.

  1. Order Tracking
    Transparency is central to our service. Upon the dispatch of your parcel, our system will automatically transmit status updates to the email address provided during checkout. You will receive notifications at key milestones, including:

Initial dispatch from our facility.

Arrival at major transit hubs.

Local distribution and final delivery stages.

Each notification will include relevant tracking details, allowing you to monitor the progress of your delivery.

  1. Delivery Enquiries and Resolutions
    In the event that a shipment exceeds the standard estimated delivery window, Closetcradle will take proactive steps to assist you.

We will initiate a formal investigation with the respective courier service to locate your parcel. Should the investigation confirm that the delivery cannot be completed, we will offer an appropriate resolution, which may include a full refund of the purchase price or the dispatch of a replacement order, depending on the specific circumstances of the case.

  1. Customs and Import Duties
    For customers located in Europe, please be advised that international shipments may be subject to local import duties and taxes as determined by the destination country’s customs authorities. These charges are the responsibility of the recipient and are typically collected at the time of delivery. We recommend contacting your local customs office for detailed information regarding applicable rates.
  2. Accuracy of Information
    To ensure successful delivery, please verify that all contact and address details provided at checkout are complete and accurate. Closetcradle relies on the information provided by the customer to facilitate the transit process.
  3. Contact Us
    For any questions regarding your shipment or our delivery procedures, please contact our support team:

Brand: Closetcradle

Entity: THE HANGER COMPANY NZ LIMITED

Email: clothesrack@closetcradle.com

Telephone: +64 800282758