This Privacy Policy describes how THE HANGER COMPANY NZ LIMITED (referred to as “the Company”, “we”, “us”, or “our”), as the Data Controller, collects, uses, and discloses your personal information when you visit or make a purchase from www.closetcradle.com (the “Site”).
- DATA CONTROLLER
The entity responsible for your personal data is:
THE HANGER COMPANY NZ LIMITED
Registration Number: 8224081 / 9429049600414
Address: Care of Desmond Blair, 16 Charlies Way, Frankton, Hamilton 3204, New Zealand
Email: clothesrack@closetcradle.com - PERSONAL INFORMATION WE COLLECT
When you visit the Site, we collect certain information necessary to process your transactions and maintain the functionality of our services. This includes:
Order Information: Name, billing address, shipping address, email address, and phone number.
Payment Information: We use third-party services for payment processing.
- PAYMENT PROCESSING VIA STRIPE
To ensure the integrity of your transactions, all payments are processed through Stripe.
When you provide payment details, they are provided directly to Stripe, whose use of your personal information is governed by their Privacy Policy.
Stripe adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council.
We do not store your full credit card or debit card information on our servers; this data is handled by Stripe to facilitate a professional and compliant transaction environment.
- HOW WE USE YOUR PERSONAL INFORMATION
We use the collected information to:
Fulfil orders placed through the Site (including arranging for shipping and providing you with invoices and/or order confirmations).
Communicate with you regarding your enquiries or orders.
Comply with legal and regulatory obligations applicable in New Zealand and the European Union.
Monitor for potential risk or fraud to maintain the integrity of our commercial operations.
- DATA RETENTION
We maintain your personal information in our records for as long as necessary to fulfil the purposes outlined in this policy.
In accordance with New Zealand and European financial and tax regulations, transaction records and associated personal data will be retained for a period of 7 years following the completion of a transaction.
Upon the expiry of this period, or when the data is no longer required for legal or operational purposes, we will securely delete or anonymise the information.
- SHARING PERSONAL INFORMATION
We share your personal information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:
We share information with Stripe to process payments.
We may share your personal information to comply with applicable laws and regulations, or to respond to a lawful request for information we receive.
- YOUR RIGHTS (GDPR AND NEW ZEALAND PRIVACY ACT)
If you are a resident of the European Economic Area (EEA) or New Zealand, you have the following rights regarding your personal data:
Access and Portability: The right to request copies of your personal data.
Rectification: The right to request that we correct any information you believe is inaccurate.
Erasure: The right to request that we erase your personal data, under certain legal conditions.
Restriction of Processing: The right to object to or restrict the processing of your data.
If you would like to exercise these rights, please contact us using the information provided in Section 1.
- INTERNATIONAL TRANSFERS
As we operate from New Zealand and serve customers in Europe, your information may be transferred and stored outside of the EEA. New Zealand is recognised by the European Commission as providing an adequate level of protection for personal information, ensuring your data remains subject to robust legal safeguards. - COOKIES
We use essential cookies to provide basic Site functionality and to understand how visitors interact with our content. These tools help us maintain a stable and professional browsing experience for all users. - CONTACT
For more information about our privacy practices, or if you have questions, please contact us by email at clothesrack@closetcradle.com or by mail at the address provided above.