At Closetcradle (operated by THE HANGER COMPANY NZ LIMITED), we provide high-quality garment storage solutions to our clients across Europe. This policy outlines our standards for delivery, cancellations, and returns in accordance with New Zealand and European Union consumer protection regulations.
- Delivery Information
All products are dispatched from our administrative and fulfilment centre in New Zealand. We operate a direct inventory model to ensure quality control and efficient processing.
Processing Time: Orders are prepared for dispatch within 1–2 business days. Prompt processing is our priority to ensure timely handover to our transit partners.
Estimated Delivery: Arrival at European destinations typically occurs within 7–15 business days. We utilise premium transit services, including DHL, FedEx, and UPS Priority, to ensure reliable international carriage.
Customs & Duties: As international shipments, deliveries may be subject to local import duties and taxes upon arrival in the destination country. These charges are the responsibility of the recipient. We recommend contacting your local customs office for specific guidance prior to purchase. Please note that delivery timeframes may be subject to customs clearance procedures, which are beyond our control.
Order Tracking: Automated notifications will be sent to your registered email address at key milestones: order dispatch, arrival at major transit hubs, and when the consignment is out for local delivery.
Delivery Enquiries: If your order has not arrived within the estimated timeframe, please contact us at clothesrack@closetcradle.com. We will initiate a formal enquiry with the carrier. Following the investigation, we will work with you to provide a fair resolution, which may include a replacement or a full refund.
- Right of Withdrawal (14-Day Cooling-Off Period)
In accordance with EU consumer protection regulations, customers residing in the European Union have the right to withdraw from their purchase within 14 days of receiving the goods without providing a specific reason.
Notification: To exercise this right, you must notify us of your decision via email at clothesrack@closetcradle.com within the 14-day window.
Condition of Goods: Items must be returned in their original, unused condition, with all original labels and protective packaging intact.
Return Address: Care of Desmond Blair, 16 Charlies Way, Frankton, Hamilton 3204, New Zealand.
Return Shipping: Costs associated with a “change of mind” withdrawal are the responsibility of the customer. We strongly recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit during return.
- Quality Assurance and Damaged Goods
Every item undergoes a thorough inspection prior to dispatch to ensure it meets our standards. However, if you receive an item that is damaged or defective:
Reporting: Please contact our support team via email within 14 days of receipt.
Evidence: Please include photographic evidence clearly illustrating the issue to assist our assessment.
Resolution: Upon verification, we will process a replacement or a full refund. To ensure a prompt resolution for our international clients, a physical return of the damaged item is evaluated on a case-by-case basis.
- Refund Process
Once a refund is approved, it will be processed exclusively via the original payment method used for the purchase.
Timeline: We aim to process all refunds within 14 days of receiving your withdrawal notification or the confirmed receipt of returned goods.
Credit Appearance: Please allow a standard processing period for the funds to reflect in your account, which depends on your financial institution’s internal policies.
Your statutory rights under European and New Zealand consumer law remain unaffected.
- Contact Information
For any enquiries regarding your order, delivery status, or return requests, please reach out to our team:
Brand Name: Closetcradle
Corporate Entity: THE HANGER COMPANY NZ LIMITED
Company Registration: 8224081 / 9429049600414
Address: Care of Desmond Blair, 16 Charlies Way, Frankton, Hamilton 3204, New Zealand
Email: clothesrack@closetcradle.com
Telephone: +64 800282758